Terms and conditions

Before using our Website, please read these Terms and Conditions carefully. By registering a Player Account on the Website, you agree to and confirm your acceptance of these Terms and Conditions.

The Website axecasino.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Dama N.V., a company registered and incorporated under the laws of Curaçao, with company registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is licensed and regulated by the Curaçao Gaming Control Board under licence number OGL/2023/174/0082.

It is the sole responsibility of the player to ensure compliance with all applicable laws and regulations in their jurisdiction regarding online gambling.

The Casino reserves the right to amend these Terms and Conditions unilaterally whenever necessary. We will make reasonable efforts to notify players of any significant changes by email. However, players are strongly advised to review this page regularly to remain informed of any updates or modifications.

The Casino accepts players only from countries and geographic regions where online gambling is permitted by law. It is the sole responsibility of the player to ensure compliance with all applicable gambling laws and regulations in their jurisdiction before placing bets on the Website.

The Casino strictly accepts adult players only. The minimum age for participation is 18 years or the legal age for online gaming as defined by the jurisdiction of the player’s residence, whichever is higher. It is the player’s sole responsibility to verify the legal age and gambling restrictions applicable in their jurisdiction.

You are solely responsible for ensuring that your participation in the games does not breach any laws applicable to you. Depositing real funds and playing for real money are subject to the laws of your country, and you bear full responsibility for complying with such legal requirements.

The Company reserves the right to request proof of age from any player and to restrict access to the Website or suspend a Player Account if the player fails to provide satisfactory evidence of legal age.

Bonuses, promotional programmes, VIP rewards, and the exchange of comp points are not available to players from Sweden.

Users from the following countries and their territories (“Restricted Countries”) are not permitted to deposit or play real-money games:

Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Democratic Republic of the Congo, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kenya, Kiribati, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Macao, North Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Netherlands, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Republic of the Congo, Réunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch part), Slovakia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Korea, Sudan, South Sudan, Spain, Sri Lanka, St Eustatius and Saba, Suriname, Svalbard and Jan Mayen, Swaziland (Eswatini), Sweden, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States of America, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands (U.S. and British), Wallis and Futuna, Western Sahara, Yemen, Zambia, and Zimbabwe.

The Casino cannot guarantee successful processing of withdrawals or refunds if a player breaches this Restricted Countries policy.

Please note that certain games may be unavailable in specific jurisdictions, as required by the policies of our game providers. These restrictions may change from time to time.

The use of VPNs or any similar methods to circumvent provider-imposed geographical restrictions is strictly prohibited and may result in the confiscation of winnings and/or the suspension of your Player Account.

1. Absolute Restriction

NetEnt does not permit the supply of any NetEnt Casino Games to entities operating in, or targeting, the following jurisdictions without the appropriate licences: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

2. Blacklisted Territories

All NetEnt Casino Games are prohibited in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

3. Blacklisted Branded Game Territories

Certain NetEnt Branded Games are subject to additional restrictions beyond those listed in Section 2 above:

3.1 Planet of the Apes Video Slot – also prohibited in: Azerbaijan, China, India, Malaysia, Qatar, Thailand, Turkey, Ukraine.

3.2 Vikings Video Slot – also prohibited in: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, South Korea, Thailand, Turkey, Ukraine, United States of America.

3.3 Narcos Video Slot – also prohibited in: Indonesia, South Korea.

3.4 Street Fighter Video Slot – also prohibited in: Anguilla, Antigua and Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, British Virgin Islands, Canada, Cayman Islands, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthélemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, United States Virgin Islands, Venezuela.

3.5 Fashion TV Video Slot – also prohibited in: Cuba, Jordan, Turkey, Saudi Arabia.

4. Universal Monsters Series

The following Universal Monsters games – Dracula, Creature from the Black Lagoon, Phantom’s Curse, and The Invisible Man – may only be offered in the following jurisdictions: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Poland, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.

5. NYX Game Restrictions

Players from Canada are not eligible to play games provided by NYX.

The website allows playing for the following currencies: EUR; USD; AUD; CAD; NZD; NOK; PLN; ZAR; BTC; BCH; ETH; LTC; DOG; USDT; BNB; ADA; TRX; XRP.

You are solely responsible for the payment of any fees and taxes applicable to your winnings, in accordance with the laws of your country or jurisdiction of residence.

By accepting these Terms and Conditions, you confirm that you understand and are familiar with the rules of the games offered on the Website. It is your responsibility to acquaint yourself with the theoretical payout percentage (RTP) of each game before playing.

By accepting these Terms and Conditions, you acknowledge that gambling involves a financial risk and may result in the loss of money. The Casino shall not be held liable for any financial losses or damages arising from your use of the Website.

The Casino shall not be liable for any hardware or software malfunctions, unstable or lost Internet connections, or other technical issues that may restrict access to the Website or disrupt uninterrupted gameplay.

In the event that a wager is confirmed or a payment is processed by mistake, the Company reserves the right to cancel any wagers affected by such an error or to correct the error by re-settling the wagers under the correct terms that should have applied at the time the wager was placed.

If the Casino mistakenly credits your Player Account with a deposit, bonus, or winnings that do not belong to you—whether due to a technical issue, paytable error, human error, or otherwise—the amount and/or related winnings shall remain the property of the Casino and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you before we become aware of the error, the incorrectly credited amount shall constitute a debt owed by you to the Casino, without prejudice to any other legal remedies available to us. In such a case, you are required to notify us immediately by email.

The Casino, its directors, employees, partners, and service providers: do not warrant that the software or Website are fit for purpose; do not warrant that the software or Website are free from errors; do not warrant that the Website or games will be accessible without interruptions; shall not be liable for any loss, costs, expenses, or damages—whether direct, indirect, special, consequential, incidental, or otherwise—arising in connection with your use of the Website or participation in the games.

You agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers against any costs, expenses, losses, damages, claims, or liabilities, however caused, that may arise in relation to your use of the Website or participation in the games.

You acknowledge that the Casino shall be the final decision-maker as to whether you have breached these Terms and Conditions in a manner that results in suspension or permanent exclusion from participation on the Website.

Each player is permitted to create only one (1) personal account.

The creation of multiple Player Accounts by the same individual may, at the sole discretion of the Casino, result in the termination of all such accounts and the cancellation of all payouts. The player shall not grant access to their Player Account or allow any third party—including, but not limited to, minors—to use the Website.

Any returns, winnings, or bonuses accrued while a duplicate account was active may be reclaimed by the Casino. The player agrees to return, upon demand, any funds withdrawn from such a duplicate account.

The Website may only be used for personal entertainment purposes and must not be used for any form of commercial gain.

Players are required to maintain their accounts and keep all personal details accurate and up to date.

The Casino reserves the right to contact the player by telephone using the number provided in their account, where such contact may be deemed necessary for Know Your Customer (KYC) verification. The Player Account and any related actions may be suspended until the verification process is successfully completed.

The Casino will make reasonable efforts to contact the player regarding any withdrawal request. However, if we are unable to reach the player (by email or phone) within two (2) weeks from the date of the withdrawal request, the account may be locked due to failure to complete the KYC procedure.

The Company maintains a strict anti-fraud policy and employs a range of monitoring systems, tools, and verification procedures to detect and prevent fraudulent activity. If a player is suspected of engaging in fraudulent actions, including but not limited to: participation in collusion with other players; the development or use of strategies aimed at obtaining unfair winnings; fraudulent conduct involving other online casinos or payment providers; chargebacks or payment reversals; creation of multiple accounts; low-risk roulette play (for example, placing equal bets on black/red or even/odd covering 25 or more of the 37 numbers on the table); any other form of cheating or manipulation; declaration of bankruptcy in the country of residence; the Company reserves the right, at its sole discretion, to terminate the Player Account, suspend or cancel any payouts, and withhold funds. The player will not necessarily be informed of the reasons for such action. The Company may also be legally obliged to report such activities to the relevant regulatory authorities.

Chargebacks In the event of a chargeback, the Casino reserves the right to: deduct from the player’s balance an amount equivalent to the damages or expenses incurred as a result of the chargeback; seek additional compensation for financial losses by contacting the player using the contact details provided at registration; close the player’s account and void any winnings derived from such actions or attempts thereof.

Advantage Play The Casino maintains zero tolerance for advantage play. Any player attempting to exploit welcome offers, bonuses, or promotions acknowledges that the Company reserves the right to void such bonuses and any associated winnings for the following reasons: use of stolen or unauthorised payment methods; chargebacks; creation of multiple accounts to gain promotional advantage; provision of false or misleading registration information; submission of forged or altered documents; any other actions that may harm the Casino or its reputation. The Casino reserves the right to close a Player Account and refund the remaining balance, after deducting applicable withdrawal charges, at its absolute discretion and without obligation to provide prior notice or justification.

Verification and Documentation To verify a player’s account, Casino management may request documents such as identification, proof of payment method, or utility bills in Latin or Cyrillic script. If the player cannot provide documents in these alphabets, the Casino reserves the right to require video verification, during which the player must present their documents. The Casino also reserves the right to withhold payments if there is suspicion or evidence of manipulation of the gaming system. Criminal proceedings may be initiated against any individual who manipulates or attempts to manipulate the Casino system. The Casino reserves the right to terminate or amend any games or events offered on the Website.

Player Obligations in Case of Software Errors If you become aware of any error, malfunction, or incompleteness in the software, you must refrain from exploiting it and must immediately report it to the Casino. Failure to do so entitles the Casino to claim full compensation for any related costs or losses incurred due to the unreported error or your exploitation thereof.

Deposit Wagering Requirements Each deposit must be wagered at least three (3) times before any withdrawal of funds related to that deposit is permitted. If multiple deposits are made without any gaming activity, the total amount of all deposits must be wagered before withdrawal. Otherwise, the Casino reserves the right to charge a processing fee for both deposits and withdrawals, at its sole discretion.

KYC Non-Compliance The Casino will make reasonable efforts to contact players regarding pending withdrawals. However, if we are unable to reach you (by email or phone) within two (2) weeks from the date of the withdrawal request, your account may be locked for failure to complete KYC verification. If you fail to provide the required KYC documentation within 40 days from the date of the request, any winnings—whether from bonuses or real-money play—may be confiscated.

Financial Disclaimer The Casino is not a financial institution and must not be treated as one. Player accounts do not accrue interest, and the Casino does not offer any currency conversion or exchange services, including fiat-to-crypto or crypto-to-fiat exchanges.

The Website offers a variety of payment methods, including VISA and MasterCard credit and debit cards, as well as various alternative payment solutions.

Please note that all transactions made via Paysafe are processed by Dama N.V.

For information on the payment methods most suitable for your country of residence, please contact our Support Team at support@axecasino.com.

The use of third-party payments is strictly prohibited. Deposits must be made only from bank accounts, bank cards, e-wallets, or other payment methods registered in your own name. If, during security checks, it is determined that this condition has been breached, any winnings will be confiscated, and the original deposit will be refunded to the rightful owner of the payment account. The Company accepts no liability for funds lost as a result of deposits made from third-party accounts.

The minimum deposit amounts are as follows: 20 EUR / 20 USD, 30 AUD / 30 CAD / 30 NZD, 200 NOK, 95 PLN, 350 ZAR, 0.001 BTC, 0.2 BCH, 0.002 ETH, 0.4 LTC, 350 DOG, 20 USDT, 0.1 BNB, 45 ADA, 300 TRX, 65 XRP

The maximum deposit amount depends on the selected payment method and will be displayed at the time of deposit.

Please note that, due to the inherent nature of cryptocurrencies, deposit limits cannot be applied to deposits made through the CoinsPaid payment system. If you wish to set gambling limits, please use one of the other available payment options.

The minimum withdrawal amounts are as follows: 20 EUR/USD; 30 AUD/CAD/NZD; 200 NOK; 95 PLN; 350 ZAR; 0.001 BTC; 0.2 BCH; 0.02 ETH; 0.4 LTC; 350 DOG; 20 USDT; 0.1 BNB; 45 ADA; 300 TRX; 65 XRP.

The maximum withdrawal amount depends on the selected payment method. If the requested amount exceeds the limit imposed by a particular payment provider, the withdrawal will be processed in instalments.

The Casino reserves the right to request verification documents before processing any withdrawal, in accordance with standard Know Your Customer (KYC) procedures. Such documents may include identification, proof of payment method, and proof of address (e.g. utility bills), even if similar documentation has been provided previously. The Casino may withhold any withdrawal or refund until verification is complete. If false or incomplete personal data is provided, the withdrawal may be refused, and the Player Account terminated. You will be informed of such action by email. The Casino may also report the matter to relevant regulatory authorities where required by law.

Game Win Verification Policy

Axecasino reserves the right to delay payout of winnings for verification purposes in the following cases: where the total win exceeds 5,000 EUR/USD; 7,500 AUD/CAD/NZD; 50,000 NOK; 22,500 PLN; 100,000 ZAR; 0.2 BTC; 45 BCH; 3 ETH; 75 LTC; 75,000 DOG; 5,000 USDT; 20 BNB; 20,000 ADA; 75,000 TRX; 10,000 XRP, or where the win equals or exceeds 500 times the original bet amount.

Such verification checks may take up to 7 days to complete. The Casino also reserves the right to initiate a game check in cases of suspected abuse, fraud, or irregular gameplay patterns.

Payment Processing

The Website supports payouts via Original Credit Transfer (OCT) for Visa and Payment Transfer for Mastercard. Cards must not be corporate cards and must be issued in a supported country.

Please note that even for supported countries, the Casino cannot guarantee successful credit card processing in all cases, as issuing banks may block or decline transactions at their discretion.

The internal operating currency of the Website is Euro (EUR). For transactions made in other currencies, the amount debited from your card may differ slightly from the displayed amount due to currency conversion by your bank or the Casino’s payment processor.

All Bank Transfer withdrawals are typically processed within three (3) banking days. Bank Transfers are not available for USD withdrawals.

Withdrawals via bank transfer may, in exceptional cases, incur additional intermediary bank fees. These charges are beyond the Casino’s control and are typically limited to the equivalent of EUR 16.

Withdrawal Limits

The maximum withdrawal limits are: €/$2,500 per day €/$7,500 per week €/$15,000 per month,

unless otherwise stated in the terms of a specific promotion. Exceptions may be granted at the Casino’s sole discretion to players with higher VIP status.

If winnings exceed €15,000, the Casino reserves the right to pay the amount in monthly instalments of up to €15,000 until the full amount has been settled. The monthly limit may be increased at the Casino’s sole discretion, depending on the player’s status and account history.

The maximum cumulative profit on all Casino games (excluding progressive jackpots) within any 24-hour period is capped at €50,000 (or currency equivalent). If your total profits exceed this limit within a 24-hour period, any subsequent bets or wagers during the same period shall be void, and the associated stakes will be returned to you. Where a bet or wager causes your profit to exceed this limit, only up to €50,000 will be paid, and any excess may, at the Casino’s discretion, not be paid out.

All progressive jackpot wins are paid in full.

Finally, please note that the Casino is not a financial institution. Player Accounts do not accrue interest, and no currency exchange or conversion services are offered.

A refund request will only be considered if submitted within twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player claims that their Player Account has been accessed by another individual.

If you have funded your account using a credit card, the Casino reserves the right to process all withdrawal requests up to the total amount deposited as refunds against previous purchases. If your withdrawal amount exceeds the total amount deposited, any excess will be paid to you via one of the alternative payment methods available.

Before any refund is processed, all bonuses and winnings in your account balance will be deducted prior to calculating the refundable amount.

If any credit card transaction is deemed to carry an unacceptable security or legal risk—whether by the Casino or its payment processors—the Casino reserves the right to refund the full transaction amount back to the originating credit card and to notify the relevant authorities and stakeholders.

All costs associated with the refund procedure shall be borne by the player.

To inquire about the possibility of a refund, please contact our support team at support@axecasino.com.

The following documents are required to process a refund (additional documentation may be requested at the Casino’s discretion): A valid photo ID; A photo or screenshot of the payment method used; A photo or screenshot of a document confirming your current residential address.

The Casino reserves the right to make a verification phone call to the number registered in your user account. Such a call may, at our discretion, form part of the Know Your Customer (KYC) procedure. Withdrawals may be withheld until the account verification process is fully completed.

The Casino will make reasonable efforts to contact you regarding the withdrawal of funds. However, if we are unable to reach you (by email or phone) within two (2) weeks from the date of your withdrawal request, your account may be locked for failure to complete the KYC verification process.

All refund payments are typically processed within five to seven (5–7) banking days.

An inactive (dormant) account is a Player Account that has not been accessed (logged into or logged out of) for a continuous period of twelve (12) months.

If your Player Account becomes inactive, the Casino reserves the right to charge a monthly administrative fee of €25 or the equivalent amount in another currency (or the current balance of your account, if lower), for as long as your account balance remains positive.

You authorise the Casino to deduct this fee from your Player Account at the beginning of the month following the date on which your account is deemed inactive, and at the beginning of each subsequent month while the account remains inactive. The deduction of this fee will cease once your account balance reaches zero or the account is reactivated.

You agree that any claim or cause of action arising out of, or in connection with, these Terms and Conditions or any service provided by the Casino must be brought within one (1) year from the date on which such claim or cause of action arose.

You may contact our Customer Support Team in accordance with the instructions provided on the Website to submit any complaints regarding our services.

Complaints are initially handled by the Support Department and may be escalated within the Casino’s organisation if the support personnel are unable to resolve the issue immediately. You will be kept reasonably informed of the status and progress of your complaint.

The Casino will acknowledge and process complaints submitted only by the registered account holder. It is strictly prohibited to assign, transfer, hand over, or sell a complaint to any third party. The Casino will dismiss any complaint that has been transferred or submitted by anyone other than the original account holder.

In the event of a dispute, you agree that the server logs and records shall constitute the final authority in determining the outcome of any claim. In the unlikely event of a discrepancy between the result displayed on your screen and the result recorded on the game server, the game server record shall prevail. You acknowledge and agree that the Casino’s records are final and conclusive in determining the terms, circumstances, and results of your participation in any online gaming activity.

If the Casino needs to contact you regarding a dispute, it will do so using the contact details registered in your Player Account.

You may not assign, pledge, or transfer ownership, under any title whatsoever, of any claims arising from these Terms and Conditions, your use of the Website, or your participation in the games, without the prior written consent of the Casino.

This prohibition constitutes a non-transferability clause within the meaning of Article 83(2) of Book 3 of the Civil Code and applies to the transfer of any assets of value of any kind, including but not limited to the ownership of accounts, winnings, deposits, bets, rights, and/or claims connected with such assets—whether legal, commercial, or otherwise.

The restriction also applies to, but is not limited to, any act of encumbrance, pledge, assignment, usufruct, trading, brokering, hypothecation, or gifting, whether in cooperation with a fiduciary or any other third party, company, or legal or natural person, in any manner or form.

All disputes arising between you and the Casino, including any successors in title, whether general or special, resulting from or in connection with these Terms and Conditions, any subsequent agreements, or any related acts, shall be resolved exclusively by arbitration in Cyprus, in accordance with the Cyprus Civil Procedure Rules.